- Don't I already get notified when someone fills out my form?
- You get a raw form dump. We send a 30-second brief that tells you whether it's a HOT lead, whether their budget is realistic, what to ask next, and a draft of your first reply. The form notification is data. The brief is a decision.
- Won't AI write bad replies that hurt my reputation?
- We don't send the homeowner anything (unless you're on Scale and opt into done-for-you follow-ups — and even then, we CC you on every send). On Starter and Pro, the brief goes to YOU. Your first reply, on your phone, in your voice.
- Do I need to install anything?
- No. You share one link — in texts, DMs, your Instagram bio, email signature, business card. No code on your website, no app to download. The brief and tracker live wherever you read email.
- Can you capture leads from my existing website form too?
- By default we process leads that come through your BriefLead intake link. On Pro and Scale, you can set up an email-forwarding rule so your existing form's notifications get briefed in the same system — the brief may be lighter if your form collects less detail. Want a proper API integration with your form? That's a one-time setup add-on.
- Where do my leads actually live?
- In a private Airtable base only you (and we) can see. Airtable is a free, well-known spreadsheet/database tool used by 450,000+ companies. You can view, sort, filter, and export your leads to CSV anytime. If you cancel, you keep your exported data — and if you have your own Airtable workspace, we'll transfer the live base to you.
- Do I have to switch from my current CRM?
- No. BriefLead is the lightweight front-end between "lead came in" and "I followed up." If you have a CRM for project management, billing, etc., it keeps doing that. Most pilot customers don't have a CRM — the Airtable tracker IS their CRM.
- What if I get way more than 200 leads a month?
- That's the Scale tier — up to 200 leads/mo combined across up to 3 locations, then $1 per extra lead up to a 600/mo cap. Running 4+ locations or more than 600 leads/mo? That's an enterprise conversation — email us and we'll size a plan to your operation. We email at 80% of your cap so you can upgrade ahead of time. No surprise bills.
- Do I need to be in LA to use BriefLead?
- No — BriefLead works for residential remodelers anywhere in the US. I'm based in LA, so I know that market firsthand, but I take on remodelers nationwide. The product works the same wherever your leads come from.
- What happens if I cancel?
- Your account closes at the end of the current month. No early-termination fee. We stop processing new leads; everything else (your form, your CRM, your inbox) keeps working exactly as before. You can request a CSV export of your full lead history, or a transfer of the live Airtable base to your own workspace.